Frequently asked question

We offer a wide variety of windows, including double-hung, casement, sliding, bay, and custom-designed windows. Yes, we do provide customized sizes to fit your specific needs.

To get a quote, you can contact us through our website or call our customer service. We will arrange a consultation to discuss your project requirements.

The average turnaround time for installation is typically 2-3 weeks, depending on the project size and complexity.

Yes, our products are designed to be energy-efficient, helping you save on energy costs while maintaining comfort.

We recommend clearing the area around the installation site to ensure a smooth process. Our team will handle the rest.

While there may be some dust, our team takes precautions to minimize debris and will clean up after the installation.

Yes, you can remain at home during the installation. Our team works efficiently to minimize disruption.

If you encounter any issues, please contact our customer service for assistance. We offer support to resolve any post-installation concerns.

Use a mild detergent and a soft cloth to clean window and door frames. Avoid abrasive materials that could damage the finish.

Regularly inspect and clean weatherstripping to ensure it remains effective. Replace any damaged sections promptly.

Yes, you can lubricate tracks with a silicone-based lubricant to ensure smooth operation.

If your windows or doors are hard to open, check for obstructions and ensure tracks are clean and lubricated.

Yes, our warranty includes coverage for glass breakage under normal use conditions.

Replacement parts are included in the warranty, ensuring your windows and doors remain in top condition.

Installing products yourself may void the warranty. We recommend professional installation to maintain coverage.

Yes, the warranty is transferable to new homeowners, providing peace of mind if you sell your home.

Custom sizes are available to ensure a perfect fit for your windows and doors.

We provide design options that complement various architectural styles, from traditional to modern.

Energy-efficient and soundproof glass options are available to enhance your home's comfort and efficiency.

You can view samples of our customization options at our showroom or request a catalog through our website.